Welcome to Tails!
We are so excited to welcome your dog to Tails, and thank you for choosing us to care for your precious creature!
We have worked extremely hard over the last 13 years to build an environment and team who offer nurturing and caring, nursery style day care for dogs of all ages.
We believe that every client should feel totally relaxed knowing their dog is in a loving, calm and tranquil environment.
We will now have contacted you to arrange a meet and greet at Tails HQ.
During your visit we will show you around and answer all of your questions.
If you and your dog are happy we will arrange a trial playdate for your dog and ask you to create an account on our booking portal.
Trial Playdate / Suitability evaluation
During their playdate your dog will be introduced to a small group of dogs, slowly and at their own pace.
They will get to meet some of our human team and explore the playgrounds.
While your dog is meeting everyone we will be doing our suitability evaluation, where we run through a series of checks to see how comfortable he is being in a new place and meeting new furry and human friends. This is so important to us because it means we can spot any signs of stress or anxiety your dog may have, plus we can make sure they will settle well with our crew.
Some dogs absolutely love daycare, but for others it can be overwhelming, or even stressful.
If your dog doesn’t enjoy or doesn't seem suitable for our environment, we will talk this through with you straight away. This is no way a reflection on you or your dog's temperament. Just like humans, some of us prefer a quiet get together with a small group of friends and others like to go to gigs or clubbing - our dogs are just the same!
After your dog has been for their short play date and we feel they are happy and content with us you can now log into our booking portal
(hosted by Kennel Booker), to book in the day(s) you want for the week or month ahead.
- Here are instructions to making your 1st booking with us - Kennel Booker Guide
Drop offs - 7am to 9am at the latest.
After 9.30am we begin moving the dogs around to other playgroups, so everyone gets a chance to take part in different activities.
When we enroll your dog with Tails of Tranquility, we dedicate a space to them every week, and guarantee them this slot.
For this reason, we require a minimum commitment of 1 play per week.
If for any reason your dog is off and not coming to us on a usual day e.g. you are on holiday, or at home for the day, we require that you purchase a
Holiday Retention Fee - Instructions for this are HERE.
This charge reserves your dog's space and makes sure it will be always be available on all days that they normally come to us, and ensures we never have more dogs in a group than is safe.
All changes to weekly bookings and cancellations are made online through our Booking portal or drop us a message on 07340 243 869